FLSK Products GmbH, Gmunder Str. 35a, 81379 Munich, Germany (“FLSK”) offers its end customers a voluntary, personal, lifelong manufacturer’s warranty for certain stainless steel products (see section 2.2 below) in accordance with the following warranty terms and conditions.

1. Consumer protection rights

1.1. The FLSK Lifetime Guarantee is a voluntary guarantee from FLSK (hereinafter also referred to as the "Guarantee"). It grants its end customers additional rights independent of the statutory warranty rights.

Any statutory rights of the end customer, in particular applicable consumer protection rights and warranty claims, are neither affected, changed nor replaced by the FLSK Lifetime Guarantee, but merely supplemented.

1.2. It is the free and sole decision of the end customer whether to assert claims based on the statutory warranty rights against his seller or based on the FLSK Lifetime Guarantee against FLSK.

2. Warranty Protection: Covered Customers and Products

2.1. The FLSK Lifetime Warranty applies exclusively to end customers. End customers within the meaning of these warranty terms are consumers residing in the European Union, Switzerland, and Norway.

2.2. The FLSK Lifetime Warranty applies exclusively to stainless steel products of the following series:

FLSK CUP coffee mug

FLSK Bottle drinking bottle

(hereinafter “Warranty Product” or “Warranty Products”).

Components or accessories of a warranty product that are not made entirely of stainless steel, such as plastic lids or seals, are not covered by this warranty.

2.3. This warranty only covers those warranty products that (i) have been newly purchased by an end customer from FLSK or through an intermediary for their own private use, (ii) have been purchased in the end customer's country of residence in the European Union, Switzerland or Norway, and (iii) are owned by the end customer.

3. Guarantee promise

3.1. FLSK hereby guarantees the end customer, in accordance with these warranty provisions, that each warranty product is free from

material defects,
manufacturing defects and
design defects

(each a “Warranty Defect”).

3.2. The warranty commitment in Section 3.1 is based on the state of the art at the time of production of the respective warranty product. Loss, theft, or damage caused by force are not covered.

3.3. The warranty includes the free replacement of the affected warranty product.

4. Warranty period, registration and exclusion period

4.1. The warranty period begins with the purchase of the new warranty product and its timely registration by the end customer in accordance with Section 4.2 below and ends with the death of the end customer, provided that no prior loss of warranty has occurred.


4.2. The end customer shall only be entitled to rights under this guarantee if he registers the relevant guaranteed product in accordance with the following provisions:

i) After purchasing the Guaranteed Product, the End Customer has the Guaranteed Product on the website

www.flsk.de/pages/garantie within

3 months

This is a limitation period, meaning that after its expiration, rights under the FLSK Lifetime Guarantee can no longer be established with regard to the respective guaranteed product. Any statutory rights of the end customer or any other warranty claims remain unaffected.

ii) During registration, the end customer must provide truthful information regarding their first name, last name, address, email address, lot number, date of purchase, and type of purchase. Upon successful submission of the aforementioned data and documents, a generated warranty certificate will be sent to the end customer via email. The end customer must keep this certificate in safekeeping. If registration via flsk.de is not an option, the end customer can also request the warranty certificate in writing from FLSK Products GmbH (hallo@flsk.de, Gmunder Str. 35a, 81379 Munich, Germany), providing the aforementioned data and documents. If the aforementioned requirements are met, FLSK will create a warranty certificate and send it to the end customer via email.

4.3. The rights under this warranty are neither inheritable nor transferable. In particular, the rights under this warranty do not pass to third parties upon the sale or other transfer of the warranty product. The warranty expires upon loss of ownership of the warranty product or upon the death of the end customer.

5. Exclusion of warranty

5.1. FLSK points out that cleaning the warranty products may lead to surface wear over time. These phenomena and other normal wear and tear do not constitute a warranty claim under this warranty unless they are due to a warranty defect. The same applies to surface changes, deposits, and dirt marks (especially
Defects (e.g., in the lid area) that are due to normal aging, use, and routine cleaning of the warranty product, or that represent minor deviations from the intended condition that are irrelevant to the value and usability of the warranty product, are also excluded. The magnetic effect of magnetized products is also excluded, as this will diminish over time.

5.2 Claims under this guarantee are excluded if

i) the defect is based in whole or in part on repair attempts that were not agreed upon with FLSK in advance or were carried out improperly;

ii) the defect is due to incorrect handling or use, in particular failure to follow the care instructions, negligence, carelessness, misuse, improper use or incorrect use (e.g. fire, chemicals, force or impact);

iii) the defect was caused in whole or in part by intentional or negligent damage by the end customer or a third party;

iv) the fault is due to the fact that the maintenance or repairs were not carried out professionally or that other than FLSK spare parts were used in the repair or maintenance; or

v) the defect was caused directly or indirectly by force majeure or another unforeseeable event (e.g. earthquake, fire).

5.3 Further claims, in particular claims for damages or
Claims for reimbursement of expenses are excluded unless FLSK is liable for them under mandatory statutory provisions. This also applies to possible breaches of duty by FLSK's representatives or vicarious agents.

6. Assertion of the guarantee

6.1. If the product should exhibit a warranty defect contrary to the warranty promise pursuant to Section 4.1, the end customer must assert his warranty claim against FLSK immediately after discovering the defect, but no later than within one month, in writing by email to hallo@flsk.de.

6.2 The warranty claim must contain the following information and documents: Name and address of the end customer, purchase of the
Warranty product, telephone number, email address (if available), copy/scan of the warranty certificate, and description of the warranty defect.

6.3. In the event of a warranty defect and compliance with these warranty provisions, FLSK will, at its sole discretion, remedy the defect by repairing or replacing the defective warranty product with a new product of the same type and quality, or refund the purchase price upon return of the warranty product.

If the defective warranty product is no longer manufactured at the time of the claim, FLSK reserves the right to supply an equivalent product. Upon replacement, the defective warranty product becomes the property of FLSK. Any accompanying and subsequent costs are not covered by this warranty.

7. Final provisions

7.1. The personal data FLSK receives from the end customer for the purpose of processing the warranty claim will be stored, processed, or used exclusively for the performance of the associated services. If necessary for processing, the data will also be passed on to FLSK affiliated companies or third parties (e.g., transport or logistics companies). They will neither be transferred to other third-party companies nor used for any other advertising purposes.

7.2. The law of the Federal Republic of Germany shall apply, excluding its conflict of law provisions (private international law) and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

7.3. The place of performance in all warranty cases is Munich (Germany), even if deliveries are made to another location.

7.4. Should any provision of these warranty terms be or become invalid or unenforceable in whole or in part, or should there be a gap in this warranty, the validity of the remaining provisions shall not be affected. In place of the invalid or unenforceable provision, the valid or enforceable provision shall be deemed agreed that most closely approximates the purpose of the invalid or unenforceable provision. In the event of a gap, the provision shall be deemed agreed that corresponds to what would have been agreed upon according to the purpose of this warranty.

Status: August 14, 2024 (v2)